Self-exclusion Policy

Self-Exclusion Policy

Pglucky88 is committed to responsible gaming. This policy explains the self-exclusion and time-out options available to players, how to activate them, the effects on accounts and activity, and the support resources available.

Scope and Purpose

This policy applies to all Pglucky88 accounts and activities and governs temporary breaks, extended self-exclusion, account management during exclusion, and related protective measures to mitigate gambling-related harm.

Time-Out (Temporary Break)

A Time-Out is a temporary self-exclusion that pauses all gambling activity for a period selected by the player in the Account Profile. During a Time-Out, deposits, withdrawals, bets and access to any Pglucky88 product are blocked. A Time-Out may be revoked only after a minimum initial period of 24 hours has elapsed. Upon expiry, the account is automatically re-activated unless a separate self-exclusion remains in place.

Self-Exclusion (Extended Break)

You may opt to self-exclude for a longer period by submitting a written request by email to our support team indicating the desired period. Upon receipt, the account enters a first stage cooling-off period of 24 hours during which gambling activity is disabled. After the cooling-off, the available self-exclusion periods will be presented for selection. The available periods are pre-defined and there are no variations to those periods. To proceed, you must provide a written email confirmation of your chosen period. If no response is received within 24 hours, the account will be reopened and reactivated by email confirmation.

Once the Self-Exclusion period begins, the account will be disabled and you will be unable to deposit or withdraw funds for the duration. Upon expiry, the account will automatically be re-activated unless you have requested ongoing restrictions or a longer exclusion.

Account Management During Exclusion

During any self-exclusion period, you may not use the existing account or create a new account with Pglucky88. The operator will take reasonable steps to enforce the exclusion and to prevent promotional material from reaching excluded players. You remain responsible for any outstanding balances and for settlement of balances in accordance with our terms and conditions.

Financial Protection and Limits

You may impose self-imposed limits via the My Account section, including deposit limits and wagering limits. If a limit is exceeded, further actions related to that limit are restricted. To revoke or modify a limit, you must submit a written or electronic notice. The operator retains absolute discretion to deny such requests.

We will take reasonable steps to ensure that promotional material is not sent to players who have self-excluded. The operator cannot be held liable if you attempt to bypass measures by creating alternate accounts or by providing false or altered registration details.

Promotions and Marketing

During self-exclusion, Pglucky88 will take reasonable steps to prevent promotional communications. If a player circumvents the exclusion by creating new accounts or providing false information, the operator bears no liability for resulting losses.

Support, Guidance and Assistance

If you suspect you may have a gambling problem or seek guidance, you should obtain professional help from reputable services. Pglucky88 may provide information about how to access such services and confidential support channels through our Customer Service team.

Blocking Software

You may install reputable third-party software designed to block access to gambling sites. Such tools may be difficult to uninstall and are intended to support self-exclusion. Pglucky88 does not guarantee the effectiveness of these tools and is not liable for access changes caused by external configurations.

Liability and Compliance

Pglucky88 relies on user cooperation to administer self-exclusion measures. We declaim liability for losses arising from violations of this policy, including creation of multiple accounts or submission of false data. The self-exclusion framework is a protective measure and does not render the operator responsible for all consequences of a user’s actions.

Governing Law and Disputes

All matters arising from this policy are governed by the terms and conditions of Pglucky88 and resolved through the operator’s dispute resolution framework in force at the time.

Contact and Further Information

Requests for self-exclusion or inquiries about protective measures should be directed to Pglucky88 Customer Support via the account portal or by written correspondence to the stated support channels. Communications are treated as confidential.